Gwent Police Pledge

1. We will always treat you fairly.
   
   
2. We will make sure you know how to contact, and work with, Neighbourhood Policing Teams.
   
   
3. Those teams will be visibly working for you 80 per cent of their time.
   
   
4. The Neighbourhood teams will get back to you within 24 hours. if necessary, we will provide a more detailed response ASAP.
   
   
5. We aim to answer 999 calls within 10 seconds, and we will get to emergencies as soon as we safely can do so. We aim to reach you within 15 minutes in towns and cities, and 20 minutes in rural areas.
   
   
6. In other cases, if you need us, we'll aim to be there within an hour for neighbourhood priorities (you can see what they are on our website). If it's better for you, we'll make an appointment within 48 hours of your call, or we'll gladly give advice, answer questions or put you in touch with someone who can help.
   
   
7. We want to meet with people in your neighbourhood at least once a month - either in formal PACT (Partnerships and Communities Together) meetings, which are advertised, or please invite us to your group. We will come to groups like mother and toddlers, pensioners, football clubs or even the local supermarket.
   
   
8. We'll provide updates every month on local issues.
   
   
9. If you've been a victim of crime and you'd like us to visit, we will. We'll agree how often you want information on how the case is progressing - it could be every month.
   
   
10. If you are not happy with our service, we'll work with you to resolve things.
    
    

We have also provided a copy of the pledge in PDF format for you to download and as audio files (.mp3) to listen to.

Please click on one of the links below for your choice:

PDFs

mp3s