Our Quality of Service Commitment

The public are entitled to receive the same high quality of service whenever they are in contact with the police, regardless of where, how, or for what reason that contact takes place. To deliver this, we have introduced a set of minimum customer service standards.

These are set out in our Quality of Service Commitment.

The introduction of these standards is key to making our service more citizen-focused, reflecting the needs and expectations of individuals and local communities.

We deal with a wide range of enquiries from our customers. Some are straightforward and can be resolved immediately; others need further investigation or the benefit of specialist knowledge before they can be resolved.

Our aim is to continually improve our ability to provide a high quality, consistent level of service. We will do all we can to get things right, first time, every time.

The quality of the service we provide directly affects our success as a police force. Communities that are confident about how we police are more likely to feel safe and are more likely to report crime, provide information and act as witnesses.

This dynamic document reinforces our intention to be open and transparent about what we are doing to drive improvement at all levels.