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Community Trigger

Anti-social behaviour is defined as any behaviour causing harassment, alarm or distress. Persistent anti-social behaviour can damage or seriously affect another person’s quality of life. Community triggers will make it easier for victims and communities to get this behaviour stopped.

In effect in Gwent from October 20th 2014, the community trigger provides victims and communities the right to demand that persistent antisocial behaviour is dealt with. It is a new provision in the Anti-social Behaviour, Crime and Policing Act which received Royal Assent in March 2014.

The Community Trigger. What does it mean?

The role of the community trigger is to provide an opportunity for victims of persistent anti-social behaviour to request a review of actions taken by agencies when they feel these actions have not been adequate to resolve the problem.

The community trigger does not replace the internal complaints procedures for each organisation, which will still be available to deal with any issues the victim/complainant may have with a single agency.

In the first instance, any anti-social behaviour should be reported either to the Registered Social Landlord and/or the Local Authority or Police.

The community trigger should be viewed as a last resort for victims of Anti- Social Behaviour if they believe that inadequate action has been taken to deal with their reported incidents.

The community trigger enables the victims of persistent Anti-Social Behaviour to request a review by a panel consisting of senior representatives of, Local Authority, Local Health Board, Police and Registered Social Landlords (Housing Provider). The Panel will review the actions taken so far by the agencies involved and may make recommendations regarding further action which needs to be taken.

Who Can Activate the Community Trigger?

All the following can activate the Community Trigger:

  • Victims of anti-social behaviour,
  • Victim’s representative, on their behalf (e.g. family member, friend, carer, councillor, MP or other professional person, all with victims consent only).
  • Businesses or Community group

When can a community trigger be Activated?

A community trigger can be activated if the victim has complained to a Local Authority, Police and/or Registered Social Landlord three times about separate anti-social behaviour incidents in the last six months and believe that the action taken to resolve their complaint has been inadequate.

For the community trigger to be activated, each complaint must be made within one month of the anti-social behaviour incident occurring, and all three complaints must be made within six months of the first complaint. Three such ‘qualifying complaints’ meet the threshold for Community Trigger activation.

The community trigger may also be activated where five individuals or groups from the local community have complained separately to the Local Authority, Police and/or Registered Social Landlord in the last six months about the same location, culprit or problem, and they believe that the action taken has been inadequate.

Finally the community trigger may be activated if the victim has complained to the Council, Police and/or Registered Social Landlord about separate hate incidents in the last six months, and believe the action taken has been inadequate. A Hate Incident is any incident whose main motivation is the disability, race, religion, transgender identity or sexual orientation of the victim.

How can a community trigger be activated?

If a complainant feels that their complaint meets the criteria detailed above, there are several ways in which the single point of contact can apply to activate the Community Trigger, as follows:

  • phone number
  • email address
  • Local Authority Civic centres

What can the complainant expect next?

Following the application for a community trigger review, the complainant will be contacted by the nominated single point of contact within their respective Local Authority. This person will acknowledge the application within three working days. The nominated single point of contact will then contact the relevant agencies involved in the case to check what information they hold. Following this, a decision will be made on whether the application to activate the community trigger has been successful.

If successful, a panel will be brought together in order to review the case. The panel will be made up of senior representatives from the Local Authority, Police, Registered Social Landlords and Local Health Board. The decision of the panel will be either to make recommendations to the relevant agencies to take further action, or will uphold the action taken by those agencies to date.
The local authority single point of contact will be the main point of contact throughout the process and will write to the complainant to inform them what timescales they can expect around a response.  In some cases a response can be provided quickly but in the more complex cases involving more agencies, this may take slightly longer.

However, the maximum time a complainant should expect to wait to hear whether or not the complaint will be progressed to the panel or not is 10 working days, from the date the application was received.

The complainant should not wait more than 30 working days for a response from the panel in writing detailing the action taken and also the recommendations on how the Partnership can attempt to resolve the anti-social behaviour experienced by the complainant.

What if the complainant is dissatisfied with the panel decision?

If the complainant is dissatisfied with:

  1. the way the application was processed, or
  2. how the review was carried out,

The complainant has the opportunity to ask for their case to be reviewed.

Who to contact for Community Trigger Applications in Gwent

Blaenau Gwent County Borough Council

Civic Centre
Ebbw Vale
NP23 6XB

Lead Person: Helena Hunt
Email: [email protected]
Telephone: 01495 356147


Monmouthshire County Council

County Hall
NP15 1GA

Lead Person: Andrew Mason
Email: [email protected]
01633 644210


Newport City Council

'Community Trigger'
Newport City Council
Telford Depot
Telford Street
NP19 0ES

Lead Person: Christopher Norman
Email: [email protected]
01633 851764


Caerphilly County Borough Council

Penallta House
Tredomen Park
Ystrad Mynach
CF82 7PG

Lead Person: Natalie Kenny
Email: [email protected]
01443 864374


Torfaen County Borough Council

Civic Centre

Lead Person: Karen Kerslake
Email: [email protected]
01633 628971