General Information

In some cases, lost property is handed in to local Police Stations where our Officers, depending on the item, will make reasonable efforts to try and trace the owner. For example, if a purse or wallet containing a driver's license has been handed in, we will write to the person named on the ID informing them that we are in possession of this property and ask them to make contact.

The following lost property should be reported to Gwent Police these include; drugs, firearms, weapons, ammunition, Non-UK passports, high value items, electronic devices containing personal data, unidentifiable substances or other items that may pose a danger or harm to others.

What to do with specific items...

If you have lost your dog, please contact your Local Authority who will be able to help you. For any other lost animal please contact the RSPCA or your local vet.

You can also visit the national pet register to report lost and found animals.

Reduce the chance of your dog becoming lost by following this guidance:

  • Ensure your dog can be identified with your name and address/telephone number on a collar and tag
  • Make sure your dog is microchipped with the details of ownership and ensure this information is up to date
  • Keep your dog under your control when exercising it
  • Check your property to make sure your dog cannot escape. Repair fences and close/lock gates

Useful contact information:

Organisation

Contact Number

Website details

Blaenau Gwent County Borough Council

01874 624704

www.blaenau-gwent.gov.uk

Caerphilly County Borough Council

01443 815588

01495 226622

www.caerphilly.gov.uk

Monmouthshire County Council

01633 644644

www.monmouthshire.gov.uk

Newport City Council

01633 656656

www.newport.gov.uk

Torfaen County Borough Council

01495 762200

www.torfaen.gov.uk

RSPCA

0300 123 0744

www.rspca.org.uk

You can report the loss via www.immobilise.com.

If you have lost your mobile phone, contact your phone provider immediately, who may block your phone and arrange a replacement.

If you have lost a UK driving licence, report it to the DVLA.

Telephone: 0870 174 7001

Website: www.gov.uk/dvla

 

 

Report the loss as soon as possible to your bank to ensure the cards are cancelled.

If you have lost your house keys then, in the first instance, you should contact a local locksmith or your insurance company who will contact one on your behalf. The locksmith will get you into your house with the minimum of damage and be able to fit new locks to ensure that your property is safe.

If you have lost your car keys you need to contact the manufacturer of your vehicle who will obtain replacement keys. Modern vehicles with immobilisers may require specialist keys with transponders that can only be obtained from the manufacturer.

If you have a spare key to the vehicle you can use this to gain entry and should try to obtain this to get your vehicle home or to a garage.

If a certified firearm is lost you must call 101 immediately or visit your nearest police station.

Contact issuing General Register Office to advise that your certificate has been lost.

Lost identity cards should be reported to the issuing organisation.

Misplaced or lost badges should be reported to the Local Authority that issued them.

Useful contact information:

Organisation

Contact Number

Website details

Blaenau Gwent County Borough Council

01874 624704

www.blaenau-gwent.gov.uk

Caerphilly County Borough Council

01443 815588

01495 226622

www.caerphilly.gov.uk

Monmouthshire County Council

01633 644644

www.monmouthshire.gov.uk

Newport City Council

01633 656656

www.newport.gov.uk

Torfaen County Borough Council

01495 762200

www.torfaen.gov.uk

RSPCA

0300 123 0744

www.rspca.org.uk

Report the loss of a passport to Her Majesty's Passport Office (HM Passport Office) as soon as possible to help prevent the document being misused.

Telephone: 0300 222 0000 (Mon-Fri 8am-8pm, Weekends and Public Holidays 9am-5.30pm).

Alternatively, you can submit a report online at www.gov.uk/report-a-lost-or-stolen-passport.

For Non-UK Passports you are required to directly report this loss to your embassy or High Commission.

You should make enquiries at the location the item was lost.

For lost bicycles please visit www.bikeregister.com to register your item.

If you have lost any prescription drugs or medicines, contact your GP. Re-trace your steps and make enquiries in the area where you think you may have lost them.

If the item was lost on private property (including shops, restaurants or pubs) or on public transport (including taxis, trains or buses) we recommend you contact the establishment or transport provider where the item was lost - they often have their own property records.