Community Support Officers

Community Support Officers (CSOs) inspire confidence on the streets of Gwent and are a vital link in the community. They strive to make our communities safer and stronger by performing one of the most demanding roles in the modern Police Force.

CSOs can't make arrests and they don’t carry handcuffs or other items carried by Police Officers. They rely on their ability to understand and communicate with some of the most challenging people in some of the most difficult situations.

Our next recruitment window...

We will open for the next Community Support Officer campaign on:


We are committed to achieving a workforce that is representative of the communities we serve.  In doing so, we encourage individuals from our BAME, Disabled and LGBT communities to consider future opportunities, for more information please contact [email protected] for further information.

Put yourself in the shoes of a CSO. Have a think about how you would deal with different situations? What would you say to a group of drunk people causing a nuisance in the street? How would you speak to an elderly couple who have recently been burgled? How would you approach a group of young people on off-road bikes?

CSOs work within neighbourhood policing teams helping to solve local issues by getting out and about in the community, meeting people and offering advice and support to people who live and work in the neighbourhood.

 CSOs deal with minor offences and support front-line policing. They do not make arrests, conduct interviews, deal with prisoners or investigate serious crime. 

As a CSO you can expect to:

  • Be on patrol within your community, getting to know residents
  • Support neighbourhood policing teams in solving local problems
  • Make house visits to gather information and offer reassurance following a crime or incident
  • Link in with key people in the community, such as the leaders of local groups and religions
  • Protect crime scenes
  • Collect CCTV evidence
  • Provide crime prevention and personal safety advice
  • Act as professional witnesses, attending court when needed
  • Engage with young people, creating valuable relationships

We welcome applications from people of all different backgrounds, cultures, religions, ages, gender and sexual orientation. However, there are some eligibility conditions that all applicants will need to meet, so you need to check that you meet our requirements before submitting an application:

  • You need to be 18 or over to apply.
  • Must have a G.C.S.E in Maths and English ( A to C) or undertake the verbal reasoning and calculation test.

  • Applicants should be British Citizens, or passport holders from a full EU Member State. You can also apply if you're a Commonwealth citizen or foreign national who is resident in the UK with indefinite leave to remain.
  • You must have lived in the UK for three continuous years, immediately prior to application. 
  • If you have a criminal record, this doesn't mean you're automatically ineligible; it depends on the nature of your conviction. Please declare any caution or conviction on your application form, failure to do so will result in failing vetting due to integrity issues.
  • If you are struggling with debt, you may still be able to apply. You just need to supply us with evidence of your ability to manage your debts successfully. However, if you have any outstanding County Court Judgements or you are an un-discharged bankrupt, then you are automatically ineligible.
  • Tattoos which are offensive, garish, prominent or numerous are not acceptable. Please supply photos and measurements of any tattoos along with your application, as per application guidance.

When you join Gwent Police as a Community Support Officer, we'll make a wide range of benefits available to you:

  • Salary
    • In addition to your salary, you will be entitled to a set shift allowance and eligible to claim weekend enhancements as applicable.
  • Annual Leave
    • Annual leave allowance starts at 23 days, and rises to 28 days, dependent on your length of service.
  • Bank Holidays
    • Gwent Police allows leave for eight statutory public/bank holidays, pre-determined by the UK Government, as follows:
      • New Year's Day              
      • Good Friday                                 
      • Easter Monday              
      • May Day                                       
      • Spring Bank Holiday      
      • August Bank Holiday     
      • Christmas Day
      • Boxing Day
    • Community Support Officers are entitled to take these holidays in addition to their annual leave entitlement, and will take the holidays on the designated day or if they are due to work the bank holiday, they will be able to take them on an alternative authorised nominated day. Part-time employees have bank holidays on a pro rata basis.
  • Cycle to Work Scheme
    • The Cycle to Work Scheme enables you to obtain a bike and/or cycling accessories to use for riding to work whilst making tax and National Insurance savings. You rent your chosen bike and cycling equipment through salary sacrifice from Gwent Police.
  • Equality and Diversity
    • Our Equality and diversity objectives are enforced through an established Equality and Diversity Board. This demonstrates our commitment to ensuring we consistently treat our colleagues and public with fairness, dignity and respect.
  • Health and Well-Being Strategy
    • We offer an Occupational Health and Welfare Unit to help maintain both your physical and psychosocial health while you are at work. The service is totally confidential and also includes a counselling service. We also have a wellbeing department that promotes health through force wide initiatives, helps identify trends in workforce wellbeing to put in proactive strategies and support a healthy happy workforce.
  • Maternity Leave/Adoption Leave
    • We have a full occupational Maternity Leave policy available to all employees of Gwent Police. 52 weeks maternity in total, 18 weeks full pay, 21 weeks Statutory Maternity Pay, 13 weeks no pay. This is subject to length of service. We also offer an Adoption Leave policy.
  • Pension Scheme
    • Employees can join the Local Government Pension Scheme; this is a contributory pension scheme.
  • Support and advice from our Staff Associations
    • Many associations including, Female Police Association, LGBT Network, Black Police Association, Christian Police Association, Ability Support Network, Police Federation, Unison.
  • Trade Union
    • The recognised trade Union for Gwent Police is Unison.
  • Training, development and promotion opportunities
    • Within an organisation, which values continued professional development.
  • Additional Benefits
    • For Gwent Police staff, there are several discounted gym memberships at various locations across Gwent, as well as restaurant and takeaway discounts.

Application Process

  • First step will be an on-line application process which entails some eligibility ‘killer questions’, if you pass this stage you will be required to complete several on-line tests and an application form.  These tests will include an online Situational Judgement Test and Behavioural Style Questionnaire.
  • If you do not have a Level 2 qualification or above you must also successfully pass a  psychometric test (Verbal Reasoning and Calculation Test).  This will test your academic ability to Level 2.
  • All Test results are provided instantly online.

Interview Process

  • If successful at the Application stage, you will be invited to a competency based interview in line with the advertised competencies relevant to the role (detailed in the role profile), in addition this may include some questions designed to find out about your skills and attributes. 
  • This may or may not include an assessment element, specific details will be provided in the recruitment campaign.

Pre-appointment Checks

Following interview, you'll be required to pass the following:

  • Fitness Test
    • You will be required to meet the national standards for Police Officers, this involves a Shuttle run to level 5/4 (Bleep test).
    • If you don’t meet the standard first time around, you can take the test again up to a maximum of three times. You will also be required to attend a pre-appointment fitness test approximately 6 weeks prior to the anticipated appointment date and you must pass this to progress your application.
  •  Drugs and Biometric Testing
    • The drugs test will involve undergoing a questionnaire regarding any medication you may have or are taking, and a hair sample.
    • Biometric Testing will involve taking of fingerprints and a DNA (mouth) swab, which will be checked against a national database.
  • Vetting and References
    • References are required to cover a minimum of 3 years continuous employment history. If you have not been in employment for 3 years we will look in addition to obtain education and personal references.
  • Health Check Questionnaire, and Appointment
    • This will include various tests, including Hearing, Vision, Audio, Spirometry, Reflexes and BMI. The Home Office sets BMI standards for police officers. The current Home Office circular 59/2004 outlines this as between 18 and 30.

These pre-appointment checks can sometimes take between three and six months. Please be aware that you must attend any appointments in your own time, including your uniform fitting appointment.

Successful Appointment

  • Once you have completed all pre-employment checks, you'll be allocated a place on the next available training course.


If you have any questions about the recruitment process, please e-mail us.

You can also follow us on Facebook and Twitter for updates on the recruitment process and Police activity in your area.