Gwent Police has partnered up with the British Sign Language (BSL) Online Interpreting Service, SignLive to offer the deaf community the option to contact Gwent Police using their mobile phone or electronic device in order to communicate in real time with a qualified British Sign Language Interpreter 24/7.
SignLive is a deaf-owned organisation based in the UK providing online video interpreting services through its Video Relay Service (VRS) and Video Remote Interpreting (VRI). This allows Deaf people anywhere in the world to communicate with anyone, at any time, using an app which connects them to a qualified British Sign Language Interpreter.
Gwent police has been added to its community directory and our logo is be used to help users identify us. SignLive users can now contact Gwent police via the app in order to use our 101, non-emergency service.
If you are a BSL user, you can use SignLive to connect to an online professional BSL interpreter, tell them you are calling Gwent Police and you can do this from your own device. You only need to register with SignLive once and you will be able to connect with a Gwent Police call handler quickly via SignLive's Community Directory, clearly highlighted with our logo.
This is a FREE service which is available 24/7, 365 days a year
PC Vicki Constance who has led on the project for Gwent Police said: "We have recognised that there are barriers that our deaf community face when contacting us and as a result we have now partnered with a British Sign Language service called SignLive. Our deaf community have the option to contact us direct using their mobile phone or electronic device in order to communicate with us real time. SignLive will be running as a trial in the first instance and FCR have received training. The deaf user can also use this service when officers attend to facilitate communication in order for us to provide the best possible service".