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Facilities for the Deaf, hard of hearing and speech-impaired

EmergencySMS (eSMS) System

Gwent Police are now part of the national emergencySMS service.

The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.

You will only be able to use this service if you have registered with emergencySMS first.

Visit the EmergencySMS website to find out more about how to register -  www.emergencysms.org.uk

Textphone Devices, NGT Emergency 18000 and SMS

If you are hearing impaired and have access to a textphone device, you can contact Gwent Police on the following number: 18001 01633 877574

(only use this number if you have access to a textphone device - inappropriate use of this facility may affect the service that we are able to offer)

Gwent Police is also able to receive Next Generation Text (NGT) Emergency 18000 calls and SMS texts.

To register for the SMS texting service please provide your name and address to:

The Duty Supervisor,
Gwent Police Force Control Room,
Police Headquarters,
Croesyceiliog,
Cwmbran,
NP44 2XJ

email: [email protected]

or call 01633 838111