New online video appointment pilot launched in Gwent

We are piloting a new online system to provide victims of crime, or those making a reports of low-level crime, the option of a virtual meeting with a police officer. 

This is just the latest way the force is embracing digital communication... 

In 2019, we introduced the digital desk in our Force Communication Suite which receives non-emergency reports through email and social media. In 2021 alone the digital desk has received more than 170,000 messages and 7,000 online crime reports via the force website.

Our introduction of virtual meetings comes as Welsh Government announces further measures to reduce the transmission rate of the omicron variant across Wales.

Superintendent Matthew Williams said:

“Our use of new technology has already transformed the service we’re able to provide the communities of Gwent.

“This new offer provides victims or those making a non-emergency report a greater degree of flexibility, whilst still ensuring the best standard of victim care.

“With concerns being raised around the ongoing spread of omicron across Wales, going online for some of our contact will help reduce the risk of transmission for the public and our officers.

“I'd encourage anyone who is offered this service to take it up and let us know what you think.”

Online meetings will only be offered to those reporting low level crimes, where an immediate physical police response might not be required.

Remember, to report an emergency always dial 999. For non-emergency reports of crime, message us directly on Facebook or Twitter, report via www.gwent.police.uk or alternatively call 101.