Current timestamp: 23/03/2023 10:37:53
AgeAlertAnonymousAppealsApplicationsApply Or RegisterArea OutlineArrow DownArrow LeftArrow RightArrow UpAutomatic DoorsBack ArrowBusinessCalendarCashArrow DownArrow LeftArrow RightArrow Down[Missing text '/SvgIcons/Symbols/Titles/icon-chrome' for 'English (United Kingdom)']ClockCloseContactDirectionsDocumentDownloadDrawDrugExpandExternal LinkFacebookFb CommentFb LikeFiletype DefaultFiletype DocFiletype PdfFiletype PptFiletype XlsFinance[Missing text '/SvgIcons/Symbols/Titles/icon-firefox' for 'English (United Kingdom)']First AidFlickrFraudGive FeedbackGlobeGuide DogHealthHearing ImpairedInduction LoopInfoInstagramIntercom[Missing text '/SvgIcons/Symbols/Titles/icon-internet-explorer' for 'English (United Kingdom)']LaptopLiftLinkedinLocal ActivityLoudspeakerLow CounterMailMapMap PinMembershipMenuMenu 2[Missing text '/SvgIcons/Symbols/Titles/icon-microsoft-edge' for 'English (United Kingdom)']Missing PeopleMobility ImpairmentNationalityNorth PointerOne Mile RadiusOverviewPagesPaper PlaneParkingPdfPhonePinterestPlayPushchairRefreshReportRequestRestart[Missing text '/SvgIcons/Symbols/Titles/icon-rotate-clockwise' for 'English (United Kingdom)']Rss[Missing text '/SvgIcons/Symbols/Titles/icon-safari' for 'English (United Kingdom)']SearchShareSign LanguageSnapchatStart AgainStatsStats And Prevention AdviceStopSubscribeTargetTattosTell Us AboutTickTumblrTwenty Four HoursTwitterTwitter LikeTwitter ReplyTwitter RetweetUploadVisually ImpairedWhatsappWheelchairWheelchair AssistedWheelchair ParkingWheelchair RampWheelchair WcYoutubeZoom InZoom Out

Quickly exit this site by pressing the Escape key Leave this site

Skip to main content

Skip to main navigation

Welcome

This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.

Show me the site

GWENT POLICE FULL_ white

Search this website

Main navigation menu

  • Report

    Back to Report

    • Crime
    • Domestic abuse
    • Rape, sexual assault and other sexual offences
    • Road traffic incident
    • Report antisocial behaviour
    • Missing person
    • Fraud, bribery or corruption
    • Civil disputes
    • Lost or found property
    • Lost or stolen vehicles
  • Tell us about

    Back to Tell us about

    • How to tell us about possible terrorist activity
    • How to tell us about something you've seen or heard
    • An existing case or report
    • A procession or event you are planning
    • Filming
    • Abnormal vehicle load
  • Apply or register

    Back to Apply or register

    • Careers
    • Charity collection licences
    • Compensation for victims of crime
    • Firearm, shotgun or explosives certificate
    • Attend a misconduct hearing
  • Request

    Back to Request

    • A collision report
    • Intellectual property (IP) licence
    • Your fingerprints
    • Information: about the police, about yourself or someone else
  • Thanks and complaints

    Back to Thanks and complaints

    • Complaints
    • Say thanks
    • Feedback about the website
  • Your area

One year on | the victim care unit

Main article content

Navigation

News

15:06 28/07/2022

Launched in July 2021, the unit is the main point of contact for victims, from the initial report of a crime to the conclusion of the criminal justice process.

imagejoq38.png

More than 48,000 victim referrals were received in the first year of Gwent Police’s victim care unit.

Launched in July last year, it is the main point of contact for victims, from the initial report of a crime to the conclusion of the criminal justice process.

The unit has received 48,461 victim referrals in its first 12 months, where specialist victim care officers work with other police officers to ensure victims receive regular updates on their investigation.

Victim care officers will work with partner agencies to help people receive enhances support when required, and this has led to the unit making 7,425 successful initial calls to victims and completing 6,191 detailed needs assessments.

Chief Constable Pam Kelly said:

“Victims are at the heart of everything we do at Gwent Police.

“Crime can have a devastating impact and it is vital that victims receive the information and support they need to help cope and recover.

“One year on, feedback on the unit from those who use the service indicates to us that it has shown to have improved the support we’re providing to our communities.

“The successful delivery of our model has resulted in other police services looking to introduce similar schemes to help victims receive the best support in their areas.

“We know that when a victim is given the right support, it not only aids their recovery, but it can reduce repeat victimisation.

“When this is coupled with an effective investigation, it gives people more confidence in the criminal justice system to help bring offenders to justice.

“I would like to thank those victims of crime who assisted with the development of the victim care unit and those victims of crimes who have been referred since - your feedback has helped to make a difference to our communities.”

The victim care officers are also trained to assess the individual needs of a victim and can offer tailored support to them.

As part of their role, they are not only the single point of contact for the victim but will act as their advocate to ensure their rights are consistently met under the victims’ code of practice.

Police and Crime Commissioner Jeff Cuthbert said:

“Becoming a victim of crime can have a devastating effect on someone’s life and it is critical that we get our response to victims right every time.

“The victim care unit is building on the trail-blazing work we have done here in Gwent as the first force to bring key victim support services together under one roof. It means that victims now benefit from regular contact with a dedicated victim care officer, ensuring that they are fully supported and kept up to date throughout the criminal justice process.

“Supporting victims of crime, and protecting the most vulnerable, is a priority for me and the new unit is enabling us to take a more compassionate and victim-centred approach to everything we do.”

Share

Is there a problem with this page?

Footer navigation

We use cookies on this site to give you a better, more personalised experience.

I'm fine with cookies I'd like to manage the cookies

Gwent Police

  • Contact us
  • Find a police station
  • Join us
  • About us
  • News
  • Campaigns
  • Privacy Notice
  • Terms and conditions
  • Cookies
  • Accessibility

Information and services

  • Advice and information
  • Crime prevention advice
  • Stats and data
  • Accessing information (FOI)
  • Report
  • Tell us about
  • Apply or register
  • Request
  • Feedback

Partners

  • Police.uk
  • Ask the Police
  • Police and Crime Commissioner

Language

  • Cymraeg

Follow us on

© Copyright 2023. All rights reserved.