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Gwent Police is committed to protecting and reassuring its communities and providing the best possible policing service. For us to improve the service we provide it’s essential that we gather as much feedback as possible. This system allows members of the public a quick way of providing honest and transparent feedback about the service they have received.

This online feedback system is one of many forms of feedback Gwent Police uses to understand what we do well and where we need to improve.

Where no supporting comments are added to the star rating, the feedback will be published immediately. Should additional comments be added then there will be a delay in publishing the feedback to allow Gwent Police to respond openly to it. However, Gwent Police reserves the right to amend/delete comments where individuals are identified, inappropriate language is used, or the comments are obviously fabricated.

Average rating for the last 90 days
2.3 / 5
4
out of 5

Contact with a representative of Gwent Police

Just a note to say how professional yet polite and understanding that officer Pimm 641was in dealing with some questions I had raised with him. Credit to the Police Force....

Thank you for you feedback. I have contacted PC PIMM and his supervisor to pass on your regards.

1
out of 5

Knifes

Recently my 14yr old son was threatened with a large knife by a 16yr old boy. It was reported to the local station ( risca) and the response by staff was to say the least disturbing as it seems staff were not really concerned about the situation. I have sorted out the problem but I am deeply disappointed with gwent polices response. Regards Liz Howells.

Hello Ms Howells Thank you for your feedback. I am sorry to hear you were unhappy with the response you received from staff at Risca Police station. I have asked the local officers to contact you directly to make sure we have all of the necessary information from you and your son and to see if there's anything further we need to can do to help. Kind regards

0.5
out of 5

Miss information on web site (emais)

Your Gwent now emails states that there is a surgery in Abertridwr today between the hrs of1.00 and 13.00 in the oasis caf1? I went to attend said surgery only to find the caf1? is closed on a Monday. I stayed in the area for some time to see if anyone turned up but no one did. Why is the wrong information posted on your emails and when is the surgery held in Abertridwr or Senghenydd. I have emailed and tried to contact you using your forms online but I have had no reply. What is going on?????

Hello Mr Owen Thank you for your feedback. Apologies if the information provided on our website was inaccurate. I am unsure why this was the case on this occasion but I have asked the neighbourhood team to rectify this and update you as to when the next meetings will be held. Many thanks

5
out of 5

Contact with a representative of Gwent Police

I have reported numerous incidents including illegal parking outside a primary school and a driver using a mobile phone ,to both 101 and [email protected] .

Hello Mr Powell, Thank you for your feedback. I'm sorry we have not responded to you as you would have liked. If you would like to provide some further information to me at [email protected] I will look into why this was the case and hopefully provide you with an update. Many thanks

5
out of 5

Contact with a representative of Gwent Police

I would like to thank the two officers who helped me on 1 December when I was lost in Newport trying to get back to Bristol. I had two young children in the car at 11pm. I asked them for help and they kindly went out of their way to drive me back to the motorway! A huge relief. Thank you sooo much

Hello Claire Thank you for your feedback. I'm pleased to hear our officers were able to help. Kind regards

5
out of 5

Contact with a representative of Gwent Police

About eight weeks ago my daughter stoped breathing. I rang 999 and asked for a ambulance the lady on the phone talked me through cpr and through the door came a lady and gentlemen. The gentlemen took care of my daughter while the lady reassured me and as a trauma doctor came in did the practical things. She packed a bag for the hospital and was just so kind and reassuring. It was only as we were getting in the ambulance I realised that they were police constables. My daughter spent a week in Hosp and I did try to contact them to say thank you but was unsuccessful.. I would like to say a big thank you on behalf of my daughter and myself.

Hello Wendy Thank you for the positive feedback. I'm pleased to hear our officers were able to provide such a professional service. Best wishes to you and your daughter.

5
out of 5

Contact with a representative of Gwent Police

When my family ended up with a rather difficult situation the other day with South Wales Police, we got sent through to a phone call with Gwent police who were absolutely marvellous with the way that they handled it. They gave us really good advice and talked us through our rights so we were aware of what we could then do. Thank you for being so helpful in our situation.

Hello Many thanks for your feedback. I'm glad we could be of assistance to you and your family. Kind regards

1
out of 5

Illegal use of quad bikes

I have reported several instances whereby quad bikes are accessing the common green area adjacent to my property in Maerdy View, Rhymney. I have seen no improvement after making these reports and I haven't seen any officers investigating either. I am incredibly concerned about my sons safety whilst these bikes are continuing to access the area also the landscape looks horrendous and has been grossly vandalised by these bikes

Hello Thank you for your feedback. Off road bikes being used on common land are a problem across the country. We have initiatives running across the county at various times throughout the year. I would encourage you to attend your local 'Your Voice' meetings and feed in your concerns. The local priorities are based on the views of local residents.

0
out of 5

Gwent Now

When you attached pictures to your 'Gwent Now' e mail reports They cannot be opened. They come up with an error report as follows. NoSuchKeyThe specified key does not exist.Jewellery 258985D6D9409668D0R62D76HILSZ9EO08OxoarhOMCL5K2GTLeuJmJSwij5No5lVhUPrm19nPVSBKVnhcn3CXiupGc8= I have tried using firefox, chrome and internet explorer without success.

Hello David Thank you for the update. I have forwarded this to our IT department for this to be investigated. Kind regards

0.5
out of 5

Unable to get any information from police following an incident

A Car crashed into a field i own on New Years Day and caused a lot of damage to the fencing of the field. When i rang 101 they were able to give me the officer who was came to the call and the log number. But i have tried to ring this officer and left a message on his mobile which has not been returned. I have rung both the Caldicot and Chepstow offices numerous times but no one answers. I have even rung Newport but it is always engaged. This is in my opinion poor service.

Hello Suzanne Apologies you have found it difficult to get hold of the officer who attended your call. Unfortunately officers work a full shift pattern so there may have been days where the officer was on days off or annual leave. I trust you have now been updated and the matter is resolved but I have passed the details onto the local team to make contact just in case. Thank you for your feedback

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