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Social Media

Interacting with us online

Gwent Police uses social and digital media to communicate with the public and enhance the we way we engage with the people we serve.

We use several platforms to achieve this, including:

www.facebook.com/gwentpolice

twitter.com/gwentpolice

www.youtube.com/gwentpolice

Content, such as appeals for information, crime prevention advice, images of suspects, missing person appeals, daily news items, images, video and audio, are posted on these sites.

We do this for a variety of reasons - to seek your help in fighting crime, to raise awareness of issues that could affect you and to keep you informed of news from the Gwent area.

Every day we are communicating with around 50,000 people using social and digital media and we encourage you to communicate with us using these channels.

What we expect from you 

  1. Never use social and digital media channels to report a crime or information about criminal activity to us. Please call us on 999 in an emergency or 101 when it’s less urgent to report a crime. You can also email [email protected] or call Crimestoppers anonymously on 0800 555 111.
  2. Do not post messages or content that could be deemed to be:
    - Abusive
    - Defamatory
    - Hateful
    - Racially offensive
    - Sexually offensive
    - Obscene
    - Inflammatory
    - Unlawful
  3. We want everyone to feel comfortable using our sites to engage with us so please do not swear in your posts or post anything distasteful.
  4. Do not use our sites for posting spam or adverts for products or services you or your business offers.
  5. Do not post your personal details, such as your address or phone number, when posting publicly on our sites. If you have contacted us and an officer or staff member wants to contact you in return offline, they will privately message you, if possible, asking for your contact details. Only provide these if you are comfortable doing so.
  6. Do not post any material that you do not own the copyright to.
  7. Do not pretend to be someone else.

We reserve the right to remove posts or block any users that breach these guidelines, without explanation. In addition our Facebook profile includes a spam filter which will automatically remove any posts which contain offensive language.

What you can expect from us

How often will I see your updates?                       

If you follow us on Twitter or ‘Like’ us on Facebook, you can expect to see several updates on a daily basis Mon-Fri between 9am and 5am. As appropriate we might also issue updates at weekends.

If there is a major incident that affects a lot of people in Gwent, or an emergency situation where getting accurate information and instructions to you quickly is essential, we will use our social media channels for distributing that information. Much of the information will contain links back to the force website for a more detailed explanation.

Will you reply to me?                      
Where possible and appropriate, we will try to respond to questions posed on our social media sites. However, we cannot reply to everyone who posts to us and it may not always be possible to reply immediate. There are some topics or cases that we will not be able to discuss due to a number of reasons, including criminal proceedings being active or investigations being under way.
When we are not going to be able to monitor our Twitter and Facebook accounts for a considerable amount of time (for example, over the weekend or after 5pm on weekdays) we will endeavour to let you know, explaining when we will be back online.
Can I report crime online?                               

At this time, we cannot take reports of emergencies or crime over social and digital media platforms. That is not because we don’t take these reports seriously, but because we do not have sufficient resources to provide a 24/7 service in this respect.
If you try to report a crime in this way, you will be asked to contact us by telephone, email, approach a police officers or visit a police station to make a report. In an emergency, you should always call 999.

Do you remove posts?                               

Generally, we will not remove posts from members of the public that are made on our social and digital media channels, as we really want to hear your opinions on the issues that matter to you. However, we will consider removing posts or blocking users or accounts that breach the guidelines outlined above, without any explanation.
Making a complaint
Gwent Police has clear policy guidelines in place for the public to make a complaint about the force. Our Facebook pages are not the appropriate forum for the public to make a complaint. All complaints should be made through the official channels. More Information about how to make a complaint can be found at http://corporate.gwent.police.uk/informationpoint/eleaflets/complaints/
Disclaimer

Whilst Gwent Police endeavours to ensure that the information issued via our social media channels is correct, it is provided on an 'as is' basis, without warranties of any kind, and no warranty, express or implied, is given as to accuracy or completeness.

Gwent Police does not accept any liability for any error or omission. Gwent Police shall not be liable for any third party claims or losses of any nature including, but not limited to, loss of profits, direct, indirect, special or consequential damages arising from a third party's use or inability to use this site.

The information on this site does not constitute legal or other professional advice.

Gwent Police accepts no responsibility for the content on any website to which a hypertext link from this site exists. The links are provided 'as is' with no warranty, express or implied, for the information provided within them.

Did you know?                                   

Gwent Police launched the first ever bi-lingual Police ‘App’ in January 2013. The App is free to download and is available from https://itunes.apple.com/gb/app/gwent-police/id582654273
It contains useful information for Gwent residents and visitors such as the names and contact details of all local neighbourhood officers in each of our 136 wards, information about current priorities in each area, news and appeals, and details about forthcoming PACT meetings or surgeries.
You can also visit our website – www.gwent.police.uk – to find the contact details for your local neighbourhood officers.