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Could you spot a shoplifter? They’re not always what you’d expect - specialising at blending in with shoppers. But you can often identify a shoplifter by their behaviour. Here are a few tell-tale signs to look out for.
Many shoplifters dress smartly and will often speak to you, joke with you and engage with you. They don’t always work alone and they may try to relax or distract you while an accomplice steals. They’re good at creating diversions, especially when you’ve unlocked a cabinet. Don’t fall for it. Get one of your staff to assist you.
A key part of dealing with shoplifters is by having strong security such as a member of staff near any doors; by knowing your clientele; by encouraging staff to remain alert; and by intelligent use of security devices.
There are a number of tell-tale signs that flag up a shoplifter. But remember, while the following don't necessarily mean the person is guilty – and be aware that you are responsible for your behaviour, both legally and commercially – we recommend that you keep an eye on shoppers who:
If you see them take something then ask them politely to put the item back but be careful to keep your tone neutral and back off if you feel threatened. Always be sure they’ve taken something before you speak to them – and only if you feel it’s safe to do so.
Once you're sure that they are indeed a shoplifter, call 999.