2022/25349 - Number of 999 calls flagged as no unit available or delayed response

REQUEST

I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022.

As part of this request, I would like the information to be broken down into the following:

1. i) The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total;

1. ii) Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes;

iii) Your incident response time targets, and how many times these targets were missed during the above time frame;

iii) The average time for a 999 call to be attended;

1. iv) The longest period of time for a 999 call to be attended.

Please present the information in Excel format.