2024/27469 - IT Service Management software provider

REQUEST

I am seeking information regarding your current IT Service Management software provider.

FOIA - which takes a neutral approach to requests (i.e. there is no "purpose" clause or provisions) - can be a driver to economic growth and competition, and that it is absolutely acceptable for businesses to request information like this, and disclosure should be made.

Please provide me with the following information:

1. Who is your IT Service Management (ITSM) provider?
2. When did your current ITSM contract begin?
3. When is your ITSM contract up for renewal?
4. Name of the person responsible?
5. Current annual spend for this contract?

RESPONSE