Dedicated and passionate PCSO awarded the British Empire Medal

A dedicated, passionate and outstanding member of Gwent Police staff has been recognised by His Majesty King Charles in the King’s Birthday Honours.

Susan Falconer was awarded the British Empire Medal (BEM) for services to the community in Blackwood, where she worked as a Police Community Support Officer (PCSO) for 17 years.

Throughout her career with us, Susan has consistently gone above and beyond the call of duty; first as a PCSO and then with the NxtGen team in Blaenau Gwent.

Susan said: “I feel very privileged to have been recognised by the King because I have enjoyed working with Gwent Police, supporting colleagues and the public.

“When I received a letter in the post six weeks ago informing me of the honour, I thought it was a practical joke.

“It started to sink in when I had a phonecall a month ago and I now feel very proud. I am looking forward to the Garden Party at Buckingham Palace.”

Susan’s steadfast commitment to the safety and well-being of the Blackwood community was evident through her proactive engagement with residents, effective problem-solving skills, and her ability to build strong relationships with local partners.

During her role with NxtGen, which she joined in 2021, Susan soon looked after her own area of Blaenau Gwent.

Working closely with young people through police cadets and Heddlu Bach, she built strong relationships, made almost 100 visits to schools and supported in excess of 2,800 pupils.

Susan was commended on her work with Pen-Y-Cwm Special School in Ebbw Vale, particularly for her understanding of special needs and her caring bond with pupils.

Emphasising her caring nature, Susan was part of a wider team that took part in a sponsored walk of the Pen-Y-Fan trail to help raise £695 for the Blackwood Stroke Support Group.

In 2014, Susan was presented with the Gareth Hopkins Memorial Award by then Chief Constable Jeff Farrar; this honour highlighted Susan’s strong character and resilient nature.

Chief Constable Mark Hobrough said: “Susan joined Gwent Police in 2007 and her dedication, hard work, and commitment to our communities make her a deserving recipient of the British Empire Medal.

“This prestigious honour recognises people, like Susan, who have made a significant, hands-on contribution to their local community.

“Susan has consistently demonstrated outstanding commitment, professionalism and exceptional service.

“Her efforts have enhanced public safety and cultivated a sense of trust and cooperation between the police and communities.”

Susan met with the Chief Constable on Tuesday to receive her long-service recognition and certificate ahead of her retirement next Thursday (25 June).

“I’ve enjoyed every minute of working with Gwent Police, after almost 19 years’ service, many lasting friendships and happy memories, it’s finally time to retire,” she said.

Susan Falconer receives a long-service recognition and certificate from Chief Constable Mark Hobrough