Social Media Community Guidelines
As a police service, we use our social media channels to update our communities about ongoing incidents, to share appeals, and to post court results or good news stories.
Our aim is to make our channels a safe space for communities to engage with us, and to ask questions or make suggestions.
To ensure that our channels remain a safe space for everyone, we ask that those who engage with us on them use them in an appropriate manner and show courtesy, kindness, and respect for others.
Comments made by members of the public on our posts must not:
- contain spam links or deceive others
- promote discrimination or bullying
- be racist towards any person or contain racist language
- name any victims or their families
- be defamatory towards any person
- be obscene, offensive, threatening, abusive, or hateful
- contain any sexually explicit material
- contain any violent material
- contain any malicious communications
- risk prejudicing active criminal proceedings
- breach any terms set by the social media providers themselves.
We reserve the right to determine whether comments made on our social media platforms breach our guidelines. If we feel that users have breached these guidelines, then we reserve the right to:
- hide or delete inappropriate comments made on our channels
- block those who do not follow the rules
- make a copy of any comments that we feel need to be investigated further.
Reporting crime
Our control room monitor our corporate social media channels 24/7. You can report non-emergencies via the following accounts:
- Gwent Police Facebook
- Heddlu Gwent Facebook
- Gwent Police Twitter
- Heddlu Gwent Twitter
- Gwent Police Instagram.
All other local and specialist accounts are not routinely monitored and should not be used to report crime.
You can also report non-emergencies on our website: (link)
If a crime is in progress, or there is a threat to life, always dial 999.
Platform community guidelines
Each social media platform has their own set of community guidelines, on top of the rules that we set for our communities.
These guidelines for each platform can be found here:
Image use
Images and videos used on our social media channels are subject to our copyright and this content is owned by the chief constable, who is the holder of the copyrighted material.
You must not use our content without our permission.
If you’d like to use an image or video which is owned by Gwent Police, you can submit a request to us via [email protected].